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Q: What if tracking info indicates the package was received but I haven't actually receive it?įirst off, please wait for one more business days, tracking info update could be ahead of the actual delivery. Q: When will I receive my shipment tracking number?Ī: You will receive a notification email about the tracking information once your order leaves warehouse that is close to your location. If it is emergent order that needs to be delivered on a specific date, please contact us before placing the order.

Shipping cost is free when your order weighs below 1.51 kg.

Delivery takes 4-7 days (based on your location), which counts from the day when your order is processed.

If it is a pre-order or back-order that is in stock, your package will be shipped first.

Q: When can I expect my package to arrive? And if it is not returned to sender successfully, we have no responsibility for issuing a refund or replacing the package.

If it can not be changed, we have to wait till the package being sent back to proceed a refund. Then you can contact them to relocate a correct address. If the package has already been shipped, we will message you with the carrier info as soon as possible. We are available at email: or Facebook messenger:

Please message us as soon as possible so that we can correct the address or cancel the order. If you find out the incorrectness or want to make changes before receiving shipping confirmation notification. Q: What if I provide the wrong/I want to change the shipping address? And because of current situation, the processing time could take up to ONE business day, which is not added up to the shipping time. For customers who live outside these regions, you can check out on FIFINE AliExpress Store.Īddress of the US warehouses: 17531 Railroad St., Unit A, City of Industry, CA, 91748 United StateĪddress of the CA warehouses: 450 Derwent PL, Delta, BC V3M 5Y9 CanadaĪddress of the UK warehouses: Plot 1, Lyons Park, Lyons Dr, Coventry, West Midlands CV5 9PF United KingdomĪ: We process your order as soon as we receive it. Delivery covers UK, CA and US (APO/FPO address is not included). Products on FIFINE website are not available for global shipping. Q: What if I want to cancel the order right after payment?Ī: Please contact us immediately if you would like to make changes to your order.Ī: Sorry, no.